Privacy policy

Last updated: July 13, 2026

Reliance Home Development ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website, https://reliancehomedevelopment.com, and our services, how we use it, and the choices you have. By using our website or providing your information to us, you agree to the practices described in this policy.

1. What information we collect

We collect the following types of information when you use our website, request a consultation or communicate with us:

• Contact information: your full name, phone number, email address and property or mailing address when you submit a form, request a quote or schedule a consultation.
• Project information: details you share about your home and the services you're interested in, such as the type of remodel, repair or construction project.
• SMS consent data: your phone number, the date and time of your opt-in, and the method by which you consented to receive text messages.
• Usage data: information collected automatically when you browse our website, including IP address, browser type, device type, pages visited and time spent on the site.
• Communication records: records of calls, emails and text messages exchanged with our team in connection with your project.

2. How we use your data

We use the information we collect to:

• Respond to your inquiries and schedule free consultations and estimates.
• Plan, coordinate and complete your construction, remodeling or repair project.
• Send appointment reminders, project updates and follow-up communications, including by SMS where you have opted in.
• Process payments and maintain accurate business records.
• Improve our website, services and customer experience.
• Comply with legal, licensing and regulatory obligations.

3. SMS opt-in details

Reliance Home Development operates an SMS text messaging program (the "Reliance Home Development SMS Program") to communicate with customers and prospective customers who have opted in.

• Program name: Reliance Home Development SMS Program.
• Message types: appointment and consultation reminders, estimate follow-ups, project and scheduling updates, billing notifications and occasional promotional offers.
• Message frequency: varies depending on your project and interactions with us.
• Opt-in methods: you may opt in by checking the SMS consent box on a form on our website, by providing verbal consent during a phone call or in-person consultation, or by texting START to our business number.

Consent to receive SMS messages is not a condition of purchasing any goods or services. You can opt out at any time by replying STOP to any message, or reply HELP for assistance.

4. Cookies and tracking

Our website uses cookies and similar tracking technologies to keep the site functioning properly, remember your preferences and understand how visitors use our pages. This may include analytics tools that collect anonymized usage statistics. You can control or disable cookies through your browser settings, though some parts of the site may not function fully without them.

5. Data security

We take reasonable technical and organizational measures to protect your personal information. Our website transmits data over encrypted SSL/TLS connections, and any payment processing is handled by PCI-compliant payment providers. We restrict access to personal information to team members who need it to serve you. No method of transmission or storage is 100% secure, but we work to protect your data using industry-standard safeguards.

6. Your user rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Request that we correct inaccurate information or delete your information.
• Opt out of marketing communications at any time.
• Withdraw your SMS consent by replying STOP to any text message.

To exercise any of these rights, contact us using the details in the Contact Us section below. We will respond to verified requests within a reasonable timeframe as required by applicable law, including the California Consumer Privacy Act (CCPA) where it applies.

7. Age restriction

Our website and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a person under 18, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us.

8. Sharing and disclosure

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service providers: trusted vendors who help us operate our business, such as scheduling, payment processing and website hosting providers, who are bound to use your data only to provide services to us.
• Legal requirements: when required by law, court order or government request, or to protect our legal rights.
• Business transfers: in connection with a merger, sale or transfer of our business, subject to this policy.

As stated above, mobile phone numbers and SMS consent data are never shared with third parties or affiliates for their marketing or promotional purposes.

9. Contact us

If you have questions about this Privacy Policy or how we handle your information, reach out any time: